These terms apply to every booking with Shropshire Chauffeurs Ltd (company number 15720534), formerly Smart Cars Luxury Travel. They carry the business’s current published terms, set out more plainly.
1. Bookings
An enquiry is not a booking until we confirm it in writing, by email or on the platform you contacted us through. You can book on this website, by email, through our social media accounts or by calling 01691 881232. Wherever possible we need at least 24 hours’ notice; at shorter notice, phone us for availability.
2. Prices
Our prices are based on the time and mileage involved, from our base and back (base to base mileage, or the hourly charge, whichever is greater). Every trip is priced as starting in St Martin’s, whatever your collection address. Tolls, congestion and clean air zone charges and airport parking are charged at cost unless agreed beforehand.
3. Waiting and stops
We are happy to stop for comfort breaks of 10 minutes or less. Longer stops, such as for meals, are charged at our waiting time rate unless agreed at the time of booking.
4. Airports and stations
At airports and stations, the passenger finds the driver at the agreed meeting point. If a passenger has not appeared 1.5 hours after the confirmed arrival time and has not told us by phone about delays at customs or immigration, the transfer and parking are charged, and the driver may leave for other bookings.
5. Payment
Payment is due 7 days before travel unless you travel on account or we agree otherwise, by bank transfer or card. Invoices are payable within 7 days of issue; any invoice unpaid after 30 days becomes immediately due.
6. Cancellations by you
- Within 48 hours of the pick-up: 25% of the money paid is not refundable.
- Within 24 hours: 50%.
- Within 12 hours, or a no-show: 100%.
No refund is given for a hire ended part way through. Refunds go back to the card that paid.
7. Bad weather
We may cancel without penalty if the police, the Met Office or National Highways advise against travel. You then receive a full refund, less any card charges, and no further compensation is due.
8. In the car
Seat belts must be worn. Child seats brought by passengers are fitted by the passengers. We may refuse excessive luggage, or a passenger who is drunk, under the influence of drugs or at risk of being ill; the driver’s decision is final. A vehicle that needs cleaning because of illness carries a £100 charge, and damage is charged accordingly.
9. Other cars
We may sub-contract a vehicle where needed. We make sure it is vetted and meets our standards where possible.
10. Lost property and delays
We are not responsible for property left in a vehicle; report a loss to us and to the police as soon as possible. We are not liable for missed flights, trains or buses, or for delays outside our control, including accidents, weather, congestion, breakdowns or wrong booking information.
11. Complaints
Email a formal complaint to info@shropshirechauffeurs.co.uk no later than 5 working days after the planned pick-up.